Privacy Policy

We collect personal information in various ways to effectively serve you and fulfil our obligations as a cooperative society.

HIFADHI SACCOS LTD uses your personal information for legitimate and lawful purposes essential to the operation of our cooperative society and the delivery of our services.

We respect the confidentiality of your personal information. We do not sell, trade, or rent your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

As a cooperative, we are strictly prohibited from selling, processing, trading, sharing, publishing, or transferring cooperative data to any third party without the consent of the cooperative or approval from the regulatory authority, as per Section 67 of our Bylaws requiring our leaders and officials to maintain confidentiality.

We take the security of your personal information very seriously. HIFADHI SACCOS LTD implements and maintains a comprehensive set of technical, organizational, and administrative security measures designed to protect your information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption: Encryption technologies protect sensitive data during transmission and storage.
• Access Controls: Access to personal information is restricted to authorized personnel based on their need to perform their duties.
• Physical Security: Secure offices and facilities protect physical records and systems.
• Regular Audits: Regular assessments and audits of our data protection practices identify and address potential vulnerabilities.
• Employee Training: Our officials, leaders, and employees are trained on data protection principles and confidentiality obligations.

While we strive to provide the highest level of security, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you provide your information at your own risk.

HIFADHI SACCOS LTD retains your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to comply with legal, accounting, auditing, and reporting requirements, to resolve disputes, and to enforce our agreements and policies. The retention period may vary depending on the nature of the information and applicable legal requirements. When your information is no longer needed, we will securely delete or destroy it in accordance with our data retention policy and applicable laws.

In accordance with applicable laws and regulations, you have the following rights:

• Right to Access: Request access to the personal information we hold about you and receive a copy of it.
• Right to Correction: Request that we correct any inaccurate, incomplete, or outdated information.
• Right to Withdraw Consent: Where we process your information based on consent, withdraw that consent at any time.
• Right to Object: Object to the processing of your information for certain purposes, such as direct marketing.
• Right to Complaint: Lodge a complaint with the relevant regulatory authority, including the Tanzania Cooperative Development Commission.

To exercise any of these rights, please contact us using the information below. We will respond in accordance with applicable law, and we may ask you to verify your identity to protect your privacy and security.

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. Cookies are small text files placed on your device that help us remember your preferences and understand how you interact with our website.

• Necessary Cookies: Essential for the website to function, enabling core features such as security, authentication, and navigation.
• Functionality Cookies: Remember your preferences and settings to provide a more personalized experience.
• Analytics and Performance Cookies: Help us understand how visitors use our website so we can improve its performance and functionality.

You may accept or decline cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and usability of our website.

Our website, membership, and services are not directed to individuals under the age of 18. In accordance with our Bylaws, membership is only open to individuals who are at least 18 years old. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately, and we will take steps to remove such information from our records.

HIFADHI SACCOS LTD may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or regulatory guidance. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated Privacy Policy.

HIFADHI SACCOS LTD operates in strict compliance with the Cooperatives Societies Act, Chapter 211 (with its 2025 amendments), and the Microfinance Act No. 10 of 2018, as well as the regulations and guidelines issued by the Tanzania Cooperative Development Commission and other relevant authorities.

As outlined in our Bylaws, particularly Sections 67 and 78, our leaders, officials, and employees are obligated to maintain the confidentiality of member information and to report accurate data to credit reference bureaus. We are committed to upholding the highest ethical standards in the collection, use, and protection of your personal information.